1. Where are you located?
We are based in Thane, Maharashtra, and have been serving customers with premium home décor and gifting solutions since 1998.
2. Do you deliver across India?
Yes! We deliver our products across India. Shipping charges and estimated delivery timelines are calculated at checkout.
3. How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location.
4. Are your products exactly as shown in the pictures?
We strive to display our products as accurately as possible. However, slight variations in colour may occur due to photography, lighting, and individual screen settings. As some of our products are handcrafted, minor variations in texture, finish, or design are natural and add to their uniqueness.
5. Can I return or exchange my order?
Please refer to our Return & Refund Policy for complete details regarding returns, replacements, refunds, and eligibility.
6. What payment methods do you accept?
We accept all major Credit Cards, Debit Cards, UPI, Net Banking, and other secure payment methods available at checkout.
7. How can I contact you?
You can reach us on +91 976888522 via WhatsApp or call. Our team will be happy to assist you.
8. How can I track my order?
Once your order has been shipped, you'll receive a tracking link via email or SMS to monitor your delivery.
9. Do you offer gift wrapping?
Yes! We offer gift wrapping for selected products, making them perfect for birthdays, anniversaries, housewarmings, festive occasions, and other special celebrations.
10. What if my product arrives damaged?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photographs of the product and packaging. An unboxing video is recommended to help us verify the issue and speed up the resolution process. Our team will review your request and assist you with a replacement or an appropriate resolution in accordance with our Return & Refund Policy.